In-Hospital Coordination

Cancellation Policy

• Platform-side failure to secure inpatient placement: Full refund
• User cancellation before care begins: Full refund
• User cancellation after care begins: Charges prorated by days of service completed; refund issued for unused days
• Service interruption due to hospital capacity constraints or unforeseen changes in patient condition: Non-refundable

Disclaimer

Zhenshine facilitates communication with hospital administration for admission delays caused by limited ward capacity or changes in patient condition, but assumes no liability for such delays. Our caregivers provide basic daily care support and are not licensed to perform medical diagnosis or treatment. Any changes in clinical condition must be reported immediately to the attending hospital specialists and nursing staff.